Customer Testimonials

Grey Lynn Service Centre

I'm very pleased with the fast service, my vehicle was repaired the same day it was taken in. Grant provided excellent customer service.

 

Could not be faulted and we were impressed with the professional and friendly service from Stuart Crawford at reception.
 

I have always received exceptional friendly service - thank you.
 

Very good service from staff. A staff member identified my car and welcomed me as soon as I walked in.
 

Staff were very friendly and helpful. I was also impressed with the level of knowledge demonstrated by the advisors / reception staff.

 

Incredibly satisfied with the superb service we received from Grant. He went over and above what was required and we were super impressed with him and John Andrew. Thank you so much.
 

Great service from the initial phone booking to the pick up on completion (early) - December. Apart from the ticks in boxes I was most impressed with the support, care and knowledge of Mazda's staff during the car accident.
 

Brent and Carol are a CREDIT to your company, helpful and pleasant to deal with. Servicing is always efficient, reliable and no suprises. Top job!

Penrose Service Centre

Last weekend I called your Service Centre and spoke to Daniel about a strange noise in my wife's 2005 Territory. He was really helpful and mentioned that if I could drop the vehicle in, the Foreman would have a listen to the vehicle and give me an indication about what the issue might be.When I arrived I spent about 5 - 10 minutes chatting with Daniel, he was really friendly and a real advocate for the brand and certainly got me thinking about the yet to be released Diesel Territory.Clinton then met me and we went for a short run in my wife's Territory. He very quickly identified that the problem was linked to the traction control sensor and made a minor adjustment to a connection under the wheel arch. Having had a reasonable association with car dealerships over the past 7-8 years, I was really impressed that Clinton took the time to assess the problem the way he did and give me a level of comfort that it was not anything major to be concerned about.Please pass my feedback onto Clinton, Daniel and the team that were on duty last weekend.Top stuff, I look forward to dealing with you guys in the near future.- May 2011.My first time with John Andrew, and I was very impressed - you definitely have my business!

 

Great staff at Penrose. Thanks to Lynn and John at reception. 

 

Very professional, friendly and prompt service, Thanks! 
 

Great service from beginning phone call to collection of the car after service. 
 

Thank you for being there (even when not open) when I called - I appreciated you waiting until the tow truck arrived with my car.
 

I was very pleased to see how much the JAF Penrose branch care for their customers and very friendly staff. Vehicle drives in a mint condition now and consumes less fuel.
 

My car was washed as well, which was a nice surprise. Thank you. 
 

Fabulous, friendly, fast service :) Thank you so so much for taking care of us so well :) - January 2011.So friendly and helpful, our whole company is now going there. 
 

Lynn & John & team are excellent. So helpful and friendly and happy to recommend your organisation to anyone - Cheryl Campbell.
 

Very approachable and friendly, explained everything fully and even invited me to a ladies night. Very happy to be a new car owner!
 

Very impresed with helpful staff from booking to parts. Will be back for future servicing with my wife's Mazda.
 

Am really impressed with the Penrose service people. They make my car look brand new again and I feel proud of my little car each time I drive away. Friendly people (And good coffee!). 

Henderson Service Centre

Love the guys at Henderson - Warren's team are helpful and friendly. We only go there because Warren was so good at organising a repair job when my wife was pregnant, that we don't go anywhere else. 
 

Nice to be greeted on arrival by such a lovely and professional receptionist. The mechanics are really friendly, top service.
 

I am always satisfied with the obliging service I receive - a happy group.
 

I am elderly. Staff recognised this and were most helpful. 
 

Very nice people - felt they looked after me. Thank you.
 

I have been with John Andrew for over 30 years and I have always found them great. Customer service excellent. 
 

Always happy - thank you. Servicing our car for 11 years now I think. Must tell you something :) Rosemary Collins.
 

Rebecca is friendly and helpful. Awesome.
 

Excellent service from Warren and staff, aways friendly and willing to listen to your problems.